How to Change Your Odoo Technology Partner: A Guide

Odoo ERP (Enterprise Resource Planning) is a powerful suite of business applications that help manage various business functions in one place. If your business heavily relies on Odoo ERP, you understand the critical role your Odoo technology partner plays in your operations. From customizing your ERP system, and keeping it updated and secure, to integrating it with other third-party products, a proficient Odoo partner can significantly enhance your business efficiency and growth. However, the reverse is also true—a subpar technology partner can hinder your success, causing frustration and inefficiencies.

In this blog post, let’s explore the hallmarks of a good Odoo technology partner and access a step-by-step guide to change your technology partner if your current one is not meeting your needs.

Hallmarks of a Good Odoo Technology Partner

Before delving into the process of changing your Odoo technology partner, it’s crucial to understand what makes a good partner. Here are some key characteristics:

1. Expertise and Experience

A good Odoo technology partner should have a proven track record of working with Odoo ERP. They should have a deep understanding of the system’s capabilities and limitations and be able to provide tailored solutions that meet your specific business requirements. Look for partners who are Odoo certified and have positive client testimonials. Also, ensure they have wide industry experience so that they can bring some of their cross-industry best practices to your project 

2. Proactive Support and Maintenance

Regular updates and proactive maintenance are essential to keep your Odoo ERP running smoothly. A reliable partner will not wait for issues to arise but will actively monitor your system and perform necessary updates and optimizations to prevent problems before they occur. If your Odoo ERP requires significant maintenance, your partner needs to advise you on the number of hours they need to invest per week or month to ensure your Odoo ERP is working smoothly.

3. Transparent and responsive

Your Odoo partner should be transparent, responsive, and able to explain technical details in a way that is understood by you. They should keep you informed about project progress, potential issues, and new opportunities for system improvements.

4. Customization and Integration Capabilities

Every business has unique needs, and your Odoo ERP will likely be customized to your industry and business-specific needs. A good partner will have the expertise to customize the system to fit your workflows and integrate it seamlessly with other third-party applications you use.

5. Security and Compliance

Data security is a top priority for any business. Your Odoo partner should implement robust security measures to protect your data and ensure compliance with relevant regulations. They should also be prepared to respond swiftly to any security incidents.

Signs It’s Time to Change Your Odoo Technology Partner

Even if your current partner met your needs initially, things can change over time, and it’s ok to move on to another professional engagement that delivers deeper and growing value to your business. Here are some signs that it might be time to consider a new Odoo technology partner:

  1. Lack of Expertise: If your partner is unable to solve problems efficiently or provide the customizations you need, it’s a clear sign that their expertise may not be sufficient for your requirements.
  2. Poor Communication: Delayed responses, lack of transparency, and difficulty understanding your requirements and vision can severely impact your project timelines and overall satisfaction.
  3. Inadequate Support: If your system experiences frequent downtimes, unresolved issues, or lack of proactive maintenance, it’s a major red flag. Your business should not suffer due to inadequate support.
  4. Security Concerns: If you notice lax security practices or have experienced data breaches under your current partner’s watch, it’s imperative to find a more competent and secure partner.
  5. Misalignment of Goals: As your business evolves, so do your goals and needs. If your current partner is unable or unwilling to adapt to these changes, it’s time to find one that aligns better with your vision.
Odoo Silver Partner

Steps to Change Your Odoo Technology Partner

Instead of just making do, it is important to switch to a new Odoo technology partner even though it is a significant decision. In a competitive world, your technology investment needs to work for you as hard as possible and reduce manual efforts. Here’s a step-by-step guide to help you through the process of changing your Odoo technology partner:

  1. Assess Your Needs and Goals

Before looking for a new partner, clearly define your needs and goals. What specific issues are you facing with your current partner? What are your expectations from a new partner? What qualifications should your new partner have? 

  1. Research Potential Partners

Take the time to research and shortlist potential Odoo partners. Look for partners with a robust reputation, relevant experience, and positive client reviews. Check their certifications, case studies, and services they offer. Thoroughly vet their processes, previous implementations, if they have a skilled team, average tenure of their team, to know if they are a reliable partner.

  1. Request Proposals

Reach out to your shortlisted partners and request detailed proposals. This should include their approach to address your current issues, their methodology for ongoing support and maintenance, and their price structure. Compare these proposals to determine which partner offers the best value for your needs.

  1. Conduct Interviews

Once you have narrowed your list, conduct interviews with the potential partners. This will give you a better sense of their communication style, responsiveness, and how well they understand your business needs. It’s also an opportunity to ask specific questions and clarify any doubts. Don’t hesitate to have two, three, or more conversations before you are ready to commit.

  1. Check References

Ask for references from their past or current clients. Speaking directly with other businesses that have worked with the partner can provide valuable insights into their reliability, expertise, and overall performance.

  1. Communicate with Stakeholders

Keep all relevant stakeholders informed about your plan and the impending change. This includes internal teams, and external partners who may be affected by the transition. Clear communication will help manage expectations and reduce any concerns about the change.

  1. Monitor the Transition

Set your expectations from this transition with your new partner, closely monitor the transition process, and ensure your previous partner does a complete handover. Be prepared to address any issues that arise promptly. Your new partner should provide regular updates and proactively resolve any challenges.

After the transition is complete, evaluate the performance of your new Odoo technology partner. Are they meeting your expectations? Is communication effective? Are they providing the support and customization you need? Give the new partner continuous feedback so your expectations are understood and met. 

Change Your Odoo Technology Partner

Plan the Transition to the New Partner

Once you have selected a new partner, it’s time to plan the transition. This involves several critical steps:

  • Ensure you sign a contract and a non-disclosure agreement: Include all the other terms and conditions in the legal document that you would like the partner to adhere to, especially on the SLA.
  • Data Migration: Ensure that all your data, logins, access to licenses, etc is securely transferred from the previous partner to the new one. Your new partner should have a clear plan for this to minimize disruptions.
  • System Audit: Conduct a thorough audit of your current system to identify any issues that need to be addressed during the transition.
  • Timeline and Milestones: Establish a clear timeline with milestones to ensure the transition stays on track. Regular check-ins with your new partner are essential to monitor progress.
  • Training and Onboarding: Ensure your team is adequately trained on any new processes or systems introduced by the new partner. This will help in a smooth transition and reduce downtime.


Changing your Odoo technology partner can seem like a significant effort, but with careful planning and execution, it can lead to significant improvements in your ERP system’s performance and your overall business efficiency. A good Odoo partner is essential for customizing your ERP, keeping it updated and secure, and integrating it with other tools you use.

Remember, the key to a successful transition is clear communication, thorough research, and a well-defined plan. By following the steps outlined in this blog post, you can find a partner who aligns with your business goals and helps you unlock the full potential of your Odoo ERP system. 

If you need a highly experienced yet cost-effective Odoo ERP technology partner, reach out to Navabrind IT Solutions, we have over a decade of experience implementing Odoo ERP and a host of digital commerce for e-commerce businesses across sizes and regions. We are process-driven, leverage best-in-class tools, and have a highly intelligent and skilled team of Odoo developers. Email us at to schedule a free consultation.

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