Logistic Company

The client is a leading logistics company in India with over 25 years of industry expertise. They specialize in warehouse management, last-mile delivery, freight management, cold storage, and supply chain design. Serving both B2B and B2C clients, the company has built a strong reputation for operational excellence, reliability, and addressing complex logistics challenges. Known for leveraging advanced technologies and delivering customer-centric solutions, they are a trusted partner for businesses across various sectors. Their seamless and scalable logistics services set them apart as an industry leader in a competitive market.

Despite their operational success, the client needed to improve in managing last-mile deliveries. While they utilized Odoo ERP for warehouse management, they relied on disparate tools, such as Excel, for delivery management. This fragmentation led to:

  • Difficulty in tracking delivery agents in real-time.
  • Manual, paper-based proof of delivery (POD) processes that were prone to errors.
  • Delays in updating delivery status, lead to operational bottlenecks.

The client recognized the need for a unified, integrated solution to streamline delivery tracking and automate the POD process. Their specific requirements included:

  • Real-Time Tracking: A web and mobile app to track delivery agents using GPS.
  • Automated Notifications: SMS and tone-based delivery status updates with dynamic workflows to tailor recipient notifications.
  • Digital Proof of Delivery: A mobile app with a feature to capture recipient signatures integrated with their Odoo ERP.
  • Scalability: A system that could grow with their business and support custom reporting.

Navabrind IT Solutions designed and developed a web and mobile app tailored to the client’s requirements. A dedicated team of three developers worked closely with the client to complete the project within 8 weeks. The team ensured timely delivery through collaboration, even in a remote work environment.

Key Features Delivered:

  • GPS-Based Tracking: Real-time tracking of delivery agents through web and mobile interfaces, improving visibility and accountability.
  • Dynamic Notifications: Customizable workflows for SMS and tone-based notifications, ensuring timely delivery updates to the right stakeholders.
  • Mobile POD System: A feature enabling delivery agents to capture digital signatures via mobile devices, automatically syncing with Odoo ERP.
  • Seamless ERP Integration: Real-time synchronization with Odoo ERP to ensure a unified data flow across warehouse and delivery management.
  • Future-Ready Design: Scalable architecture to accommodate business growth and support custom reporting requirements.

The project began with thoroughly analyzing the client’s existing processes and pain points. After detailed discussions, Navabrind IT Solutions collaborated with the client to finalize the app features and platforms. A phased approach was adopted to ensure timely development and testing, enabling the client to start onboarding delivery agents quickly.

The solution transformed the client’s last-mile delivery operations, automating key processes and enhancing efficiency. The measurable outcomes included:

  • 42% Faster Deliveries: Optimized routing and real-time tracking reduced delivery times.
  • 12% Revenue Growth: Improved operational efficiency, increased capacity, and higher revenues.
  • 35% Increase in Daily Deliveries: Automation enabled the team to handle more daily deliveries.
  • 50% Higher Customer Satisfaction: Faster and more transparent processes boosted customer trust and loyalty.

By leveraging Navabrind IT Solutions’ expertise, the client successfully overcame the limitations of their fragmented delivery management system. The new web and mobile app streamlined last-mile delivery operations and prepared the business for future expansion. The integration of GPS tracking, dynamic notifications, and digital POD with Odoo ERP enabled the client to achieve operational excellence goals and enhanced customer satisfaction.

Are you looking to optimize your logistics operations? Navabrind IT Solutions can help you implement tailored, scalable solutions for your business.

Faster Deliveries

42%

Increase in Daily Deliveries

35%