Madhuloka
Book A Call Now
ABOUT OUR CLIENT
The client is a well-known chain of retail stores based in India. The client is renowned for its boutique range of alcoholic beverages, including spirits, wines, beers, and liqueurs, catering to various customer preferences. The client engages in 1.2M monthly transactions and has 5000+ SKUs, 40+ owned stores, and 300+ distributor stores.
CLIENT'S NEEDS
The client wanted solutions that could enable them to
-
-
- Better manage their inventory across 40+ owned stores and track inventory across their 300+ distributors
- Rapidly access reports and sales analytics
- Manage product information to launch email marketing campaigns and promotions across their distribution network
- Better control procurement, suppliers and reduce dead inventory
- Engage in demand planning and forecasting to ensure they were meeting customer needs
- Integrae with e-commerce sites for seamless online sales
-
THE SOLUTION
Technology Integration:
Navabrind IT Solutions helped the client integrate advanced technologies such as AI, and machine learning to enhance their inventory management, customer experience, and sales strategies.
Omnichannel Retailing:
Recognizing the importance of a seamless shopping experience, Navabrind IT Solutions helped the client develop an omnichannel retailing solution. The new solution ensured consistency across physical stores, online platforms, and mobile apps and provided customers with a unified shopping experience.
Customer-Centric Solutions:
Through data analytics and personalized marketing strategies, Navabrind IT Solutions helped the client tailor their offerings to meet the specific needs and preferences of customers.
Scalability and Flexibility:
Navabrind IT Solutions helped the client adopt solutions that were flexible and easily scalable as the business grew.
Visual Representation of the Digital Commerce Architecture
MODULES & FEATURES IMPLEMENTED
Navabrind IT Solutions implemented the following modules and features of Odoo ERP.
Inventory Management
- Centralized Warehouse
- Real-time Inventory Tracking
- Automated Reordering Rules
- Barcode and RFID Scanning
- Stock Level Alerts
- Multi-location Inventory Management
- Batch and Serial Number Tracking
- FIFO & LIFO Stock Management
- Internal Transfers
- Backorders & Partial Deliveries
Sales Management
- Point of Sale (POS) + Advanced Features
- Planogram Implementation
- Recommendation Engine
- Quotations, Sales Orders & Invoicing
- Catalog Management
- Proforma Invoice
- Tailored Promotions & Discounts
- Sales Team Targets
- Seasonal Sales & Promotions
- Pricing Rules & Workflow
Marketing and Promotions
- Campaign Management
- Email Marketing Integration
- SMS Marketing
- Social Media Integration
- Analytics on Marketing ROI
CRM
- Customer Database Management
- Customer Segmentation
- Loyalty Programs and Reward Management
- Customer Support and Service Management
- Marketing Campaigns and Automation
Multi-channel Retailing
- Integration with Online Marketplaces (e.g., Amazon)
- Consistent Product Information Across Channels
- Channel Performance Tracking
- PIM Odoo for Product Information Management
Procurement Management
- Purchase Order Management
- Supplier Management
- Vendor Performance Tracking
- Vendor Ranking
Supply Chain Management
- Demand Planning and Forecasting
- Supplier Collaboration
- Warehouse Management
- Logistics & Transportation Management
- Route Optimization
- Returns and Reverse Logistics
E-commerce Integration
- Online Storefront Integration
- Shopping Cart and Checkout Management
- Payment Gateway Integration
- Order Fulfillment and Shipping Integration
- Product Information Management (PIM)
- Customer Portal
Reporting and Analytics
- Real-time Dashboards
- Customizable Reports
- Sales and Inventory Analytics
- Customer Insights and Behavior Analysis
- Financial Performance Analysis
- Trend and Forecast Reports
Financial Management
- Customer Invoices & Vendor Bills
- Payments & Bank Reconciliations
- General Ledger
- Accounts Payable and Receivable
- Budgeting and Forecasting
- Financial Reporting and Analytics
HRMS
- Employee Records Management
- Attendance and Time Tracking
- Payroll Processing
- Performance Appraisal
- Recruitment and Onboarding
Other Operations
- Custom Reports & Dashboards
- User Access Privileges
- Frontend eCommerce design customization
- AI-Driven Rules Engine with Customer Data
- Mobile App – Sales tracking for the
Business Heads
B2B, D2R and D2C
- Multi-Company Management
- Online Orders & Online Payments
- Buyer Onboarding Process & KYC
- Split Order Process
- Dropship Operations
- Mapping Dealers with Retailers
- Custom Product Visibilities
- Payment Credit Management
- Request for Quotations
- Negotiation Process
- Subscription Management
- Bundle Products
- End-to-End Multi-Warehouse & Multi-Locations Management
- Auto-invoicing based on Credit Terms
- Comprehensive Dashboard for Business Performance
OUR PROJECT EXECUTION PROCESS
KEY MILESTONES
Inventory Management
- 95% accurate inventory tracking
- 75% of manual processes were automated
- 95% accuracy in stock management
Sales Management
- 95% accuracy in sales records
- 92.4% reduction in manual effort
- 80% faster sales analysis and report generation
CRM
- 70% faster customer support and service
- 72.5% improvement in marketing campaigns and automation
Multi-channel Retailing
- 98% accuracy of product Information Across Channels
- 95.8% CSAT
Procurement Management
- 52.4% reduction in manual effort for supplier management
- 60.4% reduction in effort for vendor performance tracking
Supply Chain Management
- 65.3% improvement in demand planning and forecasting
- 50% less returns
Reporting and Analytics
- 97.5% accuracy in real-time dashboards
- 97% accuracy in sales and inventory analytics
Financial Management
- 75% faster payment and bank reconciliations
- 60% improvement in budgeting and forecasting
HRMS
- 80% faster payroll processing
- 63.5% faster recruitment and onboarding
B2B, D2R & D2C
- 86% higher CSAT for on-time follow-up and resolution
- 100% service tracking for accuracy and transparency
RESULTS
